📦 Shipping & Delivery Information

🚚 Shipping Fees

We offer FREE SHIPPING to most countries for orders above US$50 (Taxes, duties and fees maybe charged by local authorities).

Click here for exact shipping fees by country.

📦 How will my order be shipped?

  • Orders are prepared and forwarded within 2 working days after payment clearance.
  • We use internationally recognized couriers like DHL and UPS.
  • Courier companies do not deliver to P.O. Boxes, so please provide a full street address with postal/zip code.
  • Larger orders may be shipped in multiple parts.
  • Bokitta.com will not ship to OFAC-sanctioned countries (as per UAE law).
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

⏱️ When will I receive my order?

  • Once you place your order, you’ll receive an automatic confirmation email.
  • Orders require up to 2 working days for processing.
  • After dispatch, you’ll receive a tracking number via email.
  • Track your DHL shipment here.
  • Most orders arrive within 4–5 working days (depending on your location & shipping option).

🌍 Where will my order be shipped from?

All orders are shipped from our fulfillment center in Bangalore, India.

⚠️ In case of delays

Once handed over to the courier, delivery times are beyond our control. Most orders arrive within 3–5 working days (or up to 7 during weekends/public holidays). Bokitta is not responsible for delays, but if your items are lost, they are fully insured and you will get a full refund.

Note: If an incomplete or wrong address requires correction, a service fee will be deducted from your refund or loyalty points.

🔒 Transit Risk

  • All parcels are fully insured at no extra cost to customers.
  • If the delivery company fails to deliver, you will be fully refunded.
  • Bokitta is not responsible for stolen or damaged packages after being left at the delivery address.
  • Shipments to schools/colleges/hostels are at the customer’s risk. Refused deliveries will not be refunded or re-shipped.

💰 VAT & Custom Duties

  • Import duties, VAT, and custom taxes vary by country and are the customer’s responsibility.They are not included in our billing process. Courier companies may also apply additional service charges.
  • Starting July 1st, the EU charges VAT on all imports.Learn more here.
  • Starting August 29/2025, the USA has removed the deminimus of $800 meaning that all shipments imported to the USA are now subject to taxes.